Susan's Story

Susan had learning disabilities and was taken into hospital after a fall. She took with her a doll that she loved very much. When Susan’s family visited, they found the doll broken and believe the staff had done this to punish Susan for not doing as she was told. The hospital refused to apologise or investigate, so Susan’s families contacted lawyers who argued this was inhuman and degrading treatment. The hospital settled out of court, paying compensation to Susan and agreeing to investigate so this wouldn’t happen to anyone else.